Duration: full day 10am to 4pm, snacks and lunch provided
.... well done is better than well said....... Quote by, Benjamin Franklin
Course content/objectives: By the end of the day participants will have:
- a better understanding that customer satisfaction is based on loyalty, identity, values and relationship
- identified ways on the importance of strong customer focus, right impression and first class customer service skills
- adopted sound knowledge of the five P's- process, product presentation, price and most importantly people
- gained a better view on the importance of the enhancement for the company you are representing
Please note: Most of our workshops are designed for participants to get involved in role plays, group discussions and practical exercises.
Who should attend:
Everybody, working in the hospitality industry or being interested in joining this trade.
Managers, Supervisors & staff from various departments are encouraged to join the training session.
Course details:
Date: kindly refer to our calendar tab
Venue: to be announced
Language: workshops held in English with Khmer interpretation
Fee: depending on final number of participants, minimum number of 10 enrolments
Contact Us
Duration: full day 10am to 4pm, snacks and lunch provided
Course content/objectives: By the end of the day participants will have:
- a better understanding in engaging with customers in regards to handling a complaint effectively
- identified ways in how to listen and emphasize successfully
- adopted a professional style in acknowledging and apologizing
- developed more effective ways in understanding the problem and taking ownership
- a better understanding in finding solutions to solve and go the extra mile to please the customer
- more awareness on the importance of a'follow up' and learn from the mistakes
- a better understanding in learning on how to say' no' to customers
Please note: Most of our workshops are designed for participants to get involved in role plays, group discussions and practical exercises.
Who should attend:
Everybody, working in the hospitality industry or being interested in joining this trade.
Managers, Supervisors & staff from various departments are encouraged to join the training session.
Course details:
Date: kindly refer to our calendar tab
Venue: to be announced
Language: workshops held in English with Khmer interpretation
Fee: depending on final number of participants, minimum number of 10 enrolments
Contact Us
Duration: full day 10am to 4pm, snacks and lunch provided
Course content/objectives: By the end of the day participants will have:
- a better understanding of the important skill which is 'Attitude'
- better view on creating a 'first good impression'
- a better awareness on how positive feedback will increase staff motivation
- sound knowledge of the meaning of 'happy staff will create happy customers'
Who should attend:
Everybody, working in the hospitality industry or being interested in joining this trade.
Managers, Supervisors & staff from various departments are encouraged to join the training session.
Course details:
Date: kindly refer to our calendar tab
Venue: to be announced
Language: workshops held in English with Khmer interpretation
Fee: depending on final number of participants, minimum number of 10 enrolments
Contact Us
Duration: full day 10am to 4pm, snacks and lunch provided
Course content/objectives: By the end of the day participants will have:
- a broader understanding of the differences between Asian/western food
- a better view of why Asian food tastes so different to Western food
- more awareness on the comparison of the food culture of each culture
- more enhanced skills about' food and lifestyle'
- a more detailed understanding of Western/Asian drinking culture, e.g. coffee, tea and alcohol consumption
Who should attend:
Everybody, working in the hospitality industry or being interested in joining this trade.
Managers, Supervisors & staff from various departments are encouraged to join the training session.
Course details:
Date: kindly refer to our calendar tab
Venue: to be announced
Language: workshops held in English with Khmer interpretation
Fee: depending on final number of participants, minimum number of 10 enrolments
Contact Us
Duration: full day 10am to 4pm, snacks and lunch provided
Course content/objectives: By the end of the day participants will have:
- a better understanding in engaging with customers & handling their enquiries effectively
- identified ways they can add value to customer relationships & exceed expectations
- adopting a consistent professional style when speaking with customers
- Listen effectively, ask questions & summarized to respond fully to a customer's request
- experienced, how to turn customer service disappointment into positive experience
Please note: Most of our workshops are designed for participants to get involved in role plays, group discussions and practical exercises.
Who should attend:
Everybody, working in the hospitality industry or being interested in joining this trade.
Managers, Supervisors & staff from various departments are encouraged to join the training session.
Course details:
Date: kindly refer to our calendar tab
Venue: to be announced
Language: workshops held in English with Khmer interpretation
Fee: depending on final number of participants, minimum number of 10 enrolments
Contact Us
Duration: full day 10am to 4pm, snacks and lunch provided
Course content/objectives: By the end of the day participants will have:
- a better understanding about the importance of supervision for staff
- a better view about the best and the worst ways of motivating staff
- a better understanding of the importance of staff meetings
- a better understanding of time management, work under stress, job satisfaction and performance
- a better view for personal goal setting, daily planning, and accomplishment
Please note: Most of our workshops are designed for participants to get involved in role plays, group discussions and practical exercises.
Who should attend:
Everybody, working in the hospitality industry or being interested in joining this trade.
Managers, supervisors & staff from various departments are encouraged to join the training session.
Course details:
Date: kindly refer to our calendar tab
Venue: to be announced
Language: workshops held in English with Khmer interpretation
Fee: depending on final number of participants, minimum number of 10 enrolments
Contact Us
Duration: full day 10am to 4pm, snacks and lunch provided
Course content/objectives: By the end of the day participants will have:
- a better understanding in engaging with customers & handling their enquiries effectively.
- identified ways they can add value to customer relationships & exceed expectations
- adopting a consistent professional style when speaking with customers
- Listen effectively, ask questions & summarized to respond fully to a customer's request
- practised how to turn customer service disappointment into positive experience
Who should attend:
Everybody, working in the hospitality industry or being interested in joining this trade.
Managers, Supervisors & staff from various departments are encouraged to join the training session.
Course details:
Date: kindly refer to our calendar tab
Venue: to be announced
Language: workshops held in English with Khmer interpretation
Fee: depending on final number of participants, minimum number of 10 enrolments
Contact Us